We know that without customers we don’t have a business. How we look after you, our customer, is the most important issue for us, we know happy customers come back and unhappy customers don’t. The aim of our After-Sales team is to look after you courteously and professionally and to ensure you are satisfied with the work we do for you.
After-Sales encompasses both our workshop and parts department in one team. Whether you order a single spare part or book in your tractor for a complete rebuild you will be looked after by our After-Sales team. Providing you with good after-sales relies on a number of factors, which we see as follows:
Experience is not everything but it certainly helps, our After-Sales staff have worked at Walfins for more than 65 years combined total. They are proud to wear the Walfins uniform and will offer you a friendly welcome and serve you in a courteous and professional manner.
Whether it’s our parts staff, who need to know what you are describing when you ask for the green bit that holds the cable under your mower, or our service technician who needs to have the skills to diagnose and repair the broken gearbox in your tractor. They both need the knowledge to do their jobs and are only able to do so because they are well trained and experts in their field.
We use the latest EVOPOS Dealer Management System, in fact we were the first company in our industry to adopt this advanced software. It speeds up our internal processes so we can spend more time focusing on our customers.
It is vital that our service department is fully equipped, there is a limit to what the best mechanic in the world can achieve with just a hammer! Our workshop has 3 hydraulic lifting tables, hydraulic engine crane, hydraulic transmission lift, welder, hydraulic press, pullers, air wrenches, ultrasonic cleaning tank, parts washer, pressure testing equipment, electrical testing meters, battery analyser, torque wrenches etc. These are just a few of the specialist tools we use to ensure your job is completed to the highest standard.
We service and repair all types of garden machinery, from a hedge trimmer to a lawn tractor we do them all. One thing is for certain, the grass grows every year and it can take hours keeping our gardens looking neat and tidy. This can easily become a headache if your machinery lets you down. So to prevent that from happening we highly recommend having your machinery regularly serviced to keep it in good working order. Prevention always tends to be cheaper than cure, plus a well maintained machine will last longer, and be more reliable.
From fitting replacement blades, to routine servicing to complete rebuilds we can give your machine the care it needs. So please give us a call on 01793 770964 or drop in to see us.
We sell, use and recommend Aspen Alkylate Petrol for all garden equipment. The increased percentage of Ethanol in road petrol has a very detrimental effect on the small engines used in the garden industry.
Modern petrol deteriorates quickly. This is a big problem for garden machinery as it often goes long periods without use. Aspen does not contain the chemicals which cause the deterioration in fuel, and as a result, stays fresh for years.
Available for both 4 stroke and 2 stroke engines.