Damaged, defective or Incorrect Item

If the item was damaged in transit

If you take delivery of a walfins.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please go to the Contact Us link for details of our address.

If the item is defective

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please contact us using the details on the Contact Us link above.

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item, contact us using the details on the Contact Us link above. Send the item(s) back to us and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, let us know as the same time as you contact us and we'll send you the correct item as soon as we can.

Special rules apply to the return of large electrical items delivered via specialist courier. Contact us for details.

Note: in the event of walfins.co.uk sending you a replacement for a damaged, defective or incorrect item, you must return the original item to walfins.co.uk within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

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