We have tried to make using our website as simple and quick as possible and the notes below give you a brief guide to getting information and placing your order using our web site and being sure that you are completely safe while doing so. Who am I ordering from / is it safe? Walfins Limited is a UK registered company that has been trading since 1973. It has been owned and run by Steve Griffin ever since from their (ever expanding) warehouse and store in Wootton Bassett in Wiltshire. See more We can give you our guarantee that: - Your personal and payment details are completely secure and safe and will not be given to ANYONE else for ANY reason.
- We will despatch your order promptly and make the whole process as simple for you as possible.
- You will be delighted with the items you purchase or we will refund your full purchase price (excluding delivery costs for its return to us).
We have many thousands of satisfied customers all around the country and a lot of them have written to us to say how delighted they are with the products and our customer service. We want to make sure that YOU are added to that list. Returns Policy 30-day Returns Guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy . We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item ).Specific rules apply regarding refunds of delivery charges, giftwrapping and other services--see our Refunds Policy . In the event of Walfins sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. Walfins reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which we confirm we will issue a replacement. This returns policy does not affect your statutory rights . How to use our web site If you have purchased from us before, you may have received an email from us with a username and password, so you can take advantage of some of our Special Offers. Simply enter your details on the left menu when you enter the shopping site. Otherwise shop the site as you have done before. The menus down the left of the page show our product range organised into categories. The tabs across the top of the site show menus of information pages about us and how to use the site. The ordering process This is a lot simpler and quicker to do than it is to write down! Select
products | Select the products that you would like from the product listings. Click the "Add to basket" button (change the quantity first if you want more than 1) and you will see a bar at the top showing the items has been added and the basket counter at the top right of the screen with show 1 item (note that this shows the number of different products in your basket, not the total quantity of items. | View
basket | Repeat this until you have selected all the items you want, then click on the "View basket" item at top right to see what is in your basket and the total value. You can change quantities, remove items or keep browsing around and adding more items than come back to the basket when you are ready to finish your order. | | Checkout | Click the "Checkout" button on the View Basket screen to complete your order. If you have not already completed your address and payment card details, you will be asked to provide them now. Select the delivery address and payment card to use for this order, or add new ones If you want to make any changes to your order at this stage, click the "Edit order" button at the bottom and you can make changes to your quantities, remove or add items, then Checkout again.. | | Confirm order | Clicking the "Continue" button will show your final order details and ask for confirmation. Click the "Confirm order" button. There will be a short delay while your payment is processed then you will see a confirmation screen giving your order number and will receive an email with full order details. If there is any problem with the payment, you will be returned to the checkout screen so you can check or amend the card details. You will need to re-select your delivery address and payment s card at this stage. | | Despatch | We normally despatch orders on the working day they are placed (provided the order is placed before 2pm) and delivery is 3-4 days. |
Payment methods and security We accept the following credit cards:  Some versions of browsers and some firewalls do not permit communication through secure servers. If you are unable to connect to a secure server or if you prefer not to pay online, simply phone, fax or post your order to us. Delivery times and charges We normally despatch orders on the working day after they are placed on the web, unless received before 2pm and we will try to despatch the same day. Delivery is usually 3-4 days. Parcels do sometimes get held up by customs or local post offices so please allow a few extra days for delivery before contacting us. Delivery is free throught the UK Out of stock items / backorders We maintain a large stock of all our products in our warehouse and it is very rare for us to be out of stock. If there is a particularly unusual demand for a certain item or we have manufacturing problems we can normally re-stock very quickly. If any item on your order is going to be out of stock for more than 2 days, we will email you to advise you how long it is likely to be and give you the following options: - Hold you whole order until the out of stock item is available
- Send the rest of your items and then send a separate parcel when the out of stock item becomes available (we will pay for any additional postage costs incurred)
- Cancel the out of stock item on your order, send the rest and reduce the charge
- Cancel the whole order.
Cancelling your order You can cancel your order with us at any time up until it is despatched by advising us by email, telephone, fax or letter. However, you should be aware that we generally aim to despatch orders on the day after they are placed. If you are not able to cancel before despatch, you can always try out the products anyway then return them under our money-back guarantee - see our Returns Policy section above. Contacting us - questions, complaints and praise :) If you have any questions regarding the products featured on our web site or any ordering or customer service issues, the best way to contact us is by email - please click on the Contact Us tab on the top menu. We are very proud of our business and do our best to maintain the very highest standards at all times. We know that we may fall short sometimes, so if you have any complaints about our business, web site or products, we would love to hear from you so we can put them right as soon as possible! Steve Griffin, Walfins Limited, Greatfield, Wootton Bassett, Swindon, SN4 8EQ Tel: 01793 770964
Fax: 01793 772288
email: sales@walfins.co.ukWe will deal with any complaints quickly, fairly and confidentially and make sure that you end up happy and we learn from any issues raised to improve our operations in future. If you have any nice things to say about us, we like that as well :) Privacy Policy We will only use your personal information to process your order and send you information you have requested. We do not pass on ANY personal details to ANYONE else for ANY reason whatsoever or do mailings or promotions on behalf of ANY other business.. We do not send random marketing emails to personal email addresses (spam), and we conform to the requirements of the Data Protection Act, 1998. You can browse our whole website without disclosing any personal data. If you want to join our Club, we only need your email address. To place an order we will need your address and payment details. All screens and data transfers involving payment information are protected using SSL encryption. Use of your email address When you place an order on our web site, we will send a confirmation email to the address you registered with. This will NOT contain your full payment details as email is not secure. We definitely do NOT give, swap, rent or otherwise make our email lists available to ANY other business. Some unscrupulous businesses do select company email addresses from the web and use them as "from" addresses for their unwanted SPAM. Use of your mailing address We will use your mailing address to send your order and will probably include one of our printed catalogues for you to look at. As with email addresses, we will never lend, swap, rent or otherwise make you address available to ANYONE else. Use of cookies A "cookie" is a small text file that a Website puts on your local hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents of your shopping basket. Please note that we do not use cookies to store any of your personal or financial information on your computer You can control the use of cookies on your computer and can turn them on or off at anytime (search for "cookies" in your web browser's help screen). If your system is set to disallow cookies, you will not be able to use our shopping cart system. To change your settings, search for "cookies" in your browser's help screen. In Internet Explorer 6
Tools / Internet Options / Privacy and move the slider to Medium
(you can always change it back after placing your order if you wish) In Netscape 7
Open our site, then Tools / Cookie Manager / Allow cookies from this site In Mozilla Firefox
Tools / Options / Privacy / Cookies then tick "Allow sites to set cookies" Firewalls
Most firewall software also has cookie settings and you may need to change the setting to allow our site to set cookies - please look at the Help screens for your particular software for details Paperwork We will send an email confirmation of your full order details immediately after the order is placed. We will also send a printed invoice and a printed catalogue with the items you have ordered. | 
